Contact Us โ€” Equine Performance Labs

Contact

Get in Touch with Our Team

Whether you’re a veterinarian, veterinary team member, horse owner, or partner, we’re here to help with product questions, support, and next steps.

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Pharmacovigilance

Adverse Event Reporting

If you are a veterinarian or owner and have observed an unexpected reaction or outcome following the use of equicenta® CTM, we want to hear about it. Pharmacovigilance is built into our quality system, and your reports help us continue to evaluate the safety profile of our product in clinical use.

How to report:

  • Email info@equineperformancelabs.com with the subject line “Adverse Event”
  • Call (888) 979-3625 and ask to speak with our clinical safety team
  • Include lot number, patient ID, date of administration, and a description of the event

Your report will be acknowledged within one business day and routed to the appropriate clinical reviewer.

EPL lab processing

For Veterinarians

Add equicenta® CTM to Your Practice

Bring us your hardest cases. Our team works alongside veterinarians to think through whether equicenta® CTM is the right fit for a given joint, ligament, or tendon presentation. When it is, we work with your clinic to get you what you need. When it isn’t, we’ll tell you that too.

Frequently Asked Questions

Common questions from clinics, owners, and partners.

How do I set up an account as a veterinarian?
Email our team or use the “Create Vet Account” option in the navigation. We’ll walk you through licensing verification, ordering, and storage logistics.
What are the storage requirements for equicenta® CTM?
equicenta® CTM requires ultra-low storage temperature from receipt until use. Specific storage conditions are provided in the IFU. Our team can advise on freezer options when setting up your account.
What educational materials are available for staff?
We provide IFU documents, technical training, peer-reviewed publications, and live or recorded sessions for clinical and operational staff. Ask your account contact for the full curriculum.
How do I report an adverse event?
Email info@equineperformancelabs.com with the subject line “Adverse Event,” or call (888) 979-3625. Include lot number, patient ID, and a description of the event. Reports are acknowledged within one business day.
How can I request a clinical or scientific consultation?
Veterinarians can request a consultation with our clinical or scientific team via email. We’re happy to discuss case considerations, dosing, rehabilitation, or recent publications.
Where can I find peer-reviewed publications?
Our published work is available via PubMed and BMC. Direct links can be requested through your account contact or by emailing our team.
How can I become a research or clinical partner?
We’re actively expanding clinical sites and research collaborations. Email our team with a brief overview of your practice or institution and we’ll follow up.
The Cord โ€” An Equine Science Podcast by Equine Performance Labs

Podcast

The Cord — An Equine Science Podcast

Equine Performance Labs

Listen on Spotify