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Contact

Get in Touch with Our Team

Whether you’re a veterinarian, veterinary team member, horse owner, or partner, we’re here to help with product questions, support, and next steps.

Now
Published

Our peer-reviewed trial in Frontiers in Veterinary Science is live, the largest controlled trial of its kind in equine regenerative medicine.

See the Breakdown Read the Study →

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Pharmacovigilance

Adverse Event Reporting

If you are a veterinarian or owner and have observed an unexpected reaction or outcome following the use of equicenta® CTM, we want to hear about it. Pharmacovigilance is built into our quality system, and your reports help us continue to evaluate the safety profile of our product in clinical use.

How to report:

Your report will be acknowledged within one business day and routed to the appropriate clinical reviewer.

Prefer a form? Report an issue here →

EPL lab processing

Clinical Case Studies

Clinical Case Study Opportunities

Veterinarians interested in clinical case studies can contact our scientific team to learn how to participate. We can share the published data, study details, and what is involved in a case study opportunity.

Review the published data first: BMC Safety Study · Frontiers Clinical Study

Frequently Asked Questions

Common questions from clinics, owners, and partners.

How do I report an adverse event?
Email productsupport@equineperformancelabs.com with the subject line “Adverse Event,” or call (888) 979-3625. Include lot number, patient ID, and a description of the event. Reports are acknowledged within one business day.
How can I request a clinical or scientific consultation?
Veterinarians can request a consultation with our clinical or scientific team via email. We’re happy to discuss case considerations, dosing, rehabilitation, or recent publications.
Where can I find peer-reviewed publications?
Both publications are open access: BMC Medicine (2025), doi:10.1186/s12916-025-04231-7, and Frontiers in Veterinary Science (2026), doi:10.3389/fvets.2026.1833933.
How can I become a research or clinical partner?
We’re actively expanding clinical sites and research collaborations. Email our team with a brief overview of your practice or institution and we’ll follow up.
The Cord — An Equine Science Podcast by Equine Performance Labs

Podcast

The Cord — An Equine Science Podcast

Equine Performance Labs

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Product Support

Report an Issue or Ask a Question

Tell us what happened. Only your reason for contact is required, everything else is optional, though more detail helps us respond faster.

10 digits, no spaces or hyphens

Found on the carton or vial label

Include what you observed, when it started, and any treatment given.

For use by or on the order of a licensed veterinarian. Not for use in humans.

Report received.

Thank you, your report has been sent to our product support team. If you provided contact information, we’ll follow up as needed.